Returns & Exchanges
We want you to be completely satisfied with your eufy smart home experience, which is why we offer a 30-day money-back guarantee on all products purchased directly from our official store. If you are not happy with your purchase for any reason, you can return it in its original condition for a full refund or exchange.
Initiate Your Request
Visit our online Support Center or contact our customer service team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at the designated carrier location; please keep your tracking receipt for reference.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing